HIMS will be implemented to provide effective healthcare services to Delhiites through technologically empowered processes. Kejriwal, who chaired a high-level meeting to review the system, said the e-health card would make things convenient for Delhiites at the state government hospitals.
“It is our duty to ensure that there is no inconvenience to the people of Delhi. This management system should be able to provide all healthcare facilities to the people,” Kejriwal said. Every resident of Delhi visiting a hospital will also be issued a card to avail of the benefits of government healthcare services, he added. “After issuing it, we have to ensure that this card is integrated with HIMS.”
Delhi will be the only state in the country to have a cloud-based health management system, which will link all components of the healthcare delivery process, including patient care services, hospital administration, budgeting and planning, supply chain management and backend services. This will enable people to get information on one platform. The facility will be extended to private hospitals later.
In the meeting, health officials gave a presentation highlighting various implementation features such as a web portal and a mobile app. The e-health card will be QR code-based to identify and track demographic and basic clinical details of every patient, and map them for all eligible schemes.
There will also be a centralised health helpline to extend uninterrupted healthcare facilities to Delhiites. The government will set up a call centre to provide the patients telecounselling, address information requests, attend queries and complaints, and ensure follow-ups.
“We will also link the call centre facilities to the app under HIMS. This will effectively resolve the issues of common people,” health minister Satyendar Jain said. The system will also ensure the availability of a doctor for the people 24×7, he added.